You can check detailed playback conditions and recording information, and it provides various additional functions.

• Speed ​​playback (0.5 ~ 2.0)
• Volume control function by RX / TX
• Section repeat function
• Call details
• Simple memo function
• Check call details
• Output search results as CSV file
• Section editing function allows creation of silent sections and voice modulation

• By applying HTML5-based responsive web technology, you can flexibly respond to web performance improvements, security, and maintenance issues.
• Able to handle various monitor resolutions

• Non-Active-X based interface to respond to security and maintenance issues
• Integration and standardization of UI through HTML5
• Supports Chrome, Edge, IE, and FireFox browsers, and is configured as a responsive web that can be used on mobile devices

Eavesdropping on the current call of the counselor in real time.

• Recording status display (recording, waiting, logout)
• Real-time eavesdropping function
• Pop-up function (full screen view)
• Add/edit page by group or organization on the monitoring screen

This is a function that allows you to analyze call types by counselor, and you can also check information such as call time and length when you roll up the mouse.

• Search by recording type (in, out, extension, meeting, consultation, transfer)
• Users can be selected by organization chart
• Call information display
• Download type screen, save in Excel, draw function, print function are also provided

• You can set permission groups for each user and set detailed items for each group.
• Permissions support detailed settings for each menu and item.

• Set the group to which permission will be granted
• Set menu permission and detailed item permission for each group
• Select permission groups for each user and grant detailed item permission
• Supports the function to change the column order by permission group

Monitor the server status via the web to check for abnormalities.

• Check usage by registered server
• CPU/Memory/Disk/Process/Network usage can be monitored
• Alarm occurs when the set value is reached

You can set up to 6 simple search conditions, and you can search with various search methods through 3 additional search conditions.

• 6 settings so that search conditions frequently used by users are displayed on the search screen
• Additional search conditions can be created, and 3 additional settings are possible
• You can directly select data and search in addition to the 9 fixed search conditions

• Encrypt recording files with international standard encryption AES-256
• Even if the recording file is leaked to the outside, it cannot be played using a regular player.

• When creating a recording file, it is encrypted with AES-256.
• When listening to a recording file, decode it and play it back.
• When exporting a recording file externally, a decryption process is performed so that only the exported file can be listened to using a general player.
• If the recording file is leaked, it cannot be listened to using a regular player.

• It is possible to create an actual seat layout from the real-time call monitoring menu screen.
• The administrator can easily manage counselors by monitoring in the same format as the actual seating chart

• Create a seating chart by adding a seating chart
• When creating a seating chart, you can create it in the same format as the actual consultation seats
• Recording status display (recording/waiting/logout)
• Administrators can directly configure the monitoring screen to suit the seating or departmental arrangement (drag & drop available)
• Create multiple seating charts to quickly load the seating chart in the desired format

• When a problem occurs where a counselor is verbally abused, such as abusive language, listens to the counseling content before the problem occurred.

• In order to confirm the customer’s complaint, the manager listens to the conversation from a previous point in time, not the current point in time
• After listening to the conversation from a previous point in time, the manager provides the counselor with appropriate work assistance

All voice packets are saved as separate files, and when a voice packet is missing, the voice is recovered using the corresponding file.

• Save all voice packets as files on a separate server
• Recover missing recordings using the separately saved voice packet files when recordings are missing
• Check and listen to missing recordings via the web to confirm recovery

Seq No. for the voice packet being recorded. Detects missing voice packets for each call through check, and notifies the administrator when missing voice packets occur.

• The counselor creates recording data by selecting the point in time when recording data is needed during a call with a customer.
• You can secure management data and disk capacity by reducing unnecessary recording data creation.

• Transmit recording start/end to the REC server at the point in time when recording data is needed during a consultation
• Index information on recording start/end is entered into the REC DB
• Full recording + selective recording can be introduced, and selective recording alone can be introduced

• Data corresponding to personal information is encrypted and stored in the recording DB, then decrypted and displayed when searched on the web
• Protection of data in case of personal information leakage through security

• Start/end recording through CTI event
• Send partial recording start/end to recording server during consultation (during recording)
• Index information on partial recording start/end is entered in the recording DB
• Create 2 data: full recording/partial recording
• Search/listen/save partial recording data through the web